The total delivery time is composed of processing time and shipping time.

We provide fast and reliable shipping services for all our products. Orders are processed within 1 to 2 business days and shipped via standard delivery, which typically takes 5 to 7 business days. Express shipping options are also available at checkout to ensure that your fashion essentials arrive even sooner. All orders enjoy free shipping. If you have any questions regarding your order, please contact our customer service team for assistance.

We are pleased to accept returns and exchanges for items that are in unused and brand-new condition within 21 days after you receive your order. At ICEEDRIP Jewelry, we are committed to ensuring that you feel completely comfortable and confident when shopping. That's why we offer a convenient 45-day return and exchange policy. This policy gives you ample time to ensure that your purchase meets your expectations and needs exactly.

• Is the material of this jewelry genuine?

A significant portion of our jewelry is crafted from S925 silver and features an 18K gold finish. Additionally, some of our chains are constructed using brass with an 18K gold finish overlay.

• Will the color of the jewelry remain unchanged over time?

If the jewelry is not used frequently, please store it in the provided dust bag. Avoid wearing it when swimming, bathing or doing sports. You can place the jewelry on a soft towel to air dry or pat it dry gently. Our jewelry is plated at least five times. If you take good care of the jewelry, at the same time, avoid letting it come into contact with chemicals to prevent damage to the plating. Regularly wiping the jewelry with a soft cloth can maintain its luster.

• How do I apply the coupon code?

First, put the products you want into your shopping cart. Then, navigate to your cart page. Next, enter the coupon code in the “Discount input box” and click to apply it. At this point, the coupon code will take effect.

• How do I make changes after my order has been placed?

If you notice a mistake with your order after receiving an order confirmation email, please email to support@iceedrip.com. Or you can directly seek the help of our 24-hour online customer service on our website.